Glossary – Definitions and Helpful Links

Below you will find a helpful glossary of terms acronyms and other useful links to help the human RKATRB team work most efficiently with KAT & ALEXA and the Live Smart Connect (Human) Team.  🙂

• HOP –  Human Operating Procedures  – Documents outlining the optimal procedures for working with KAT and ALEXA. 
• Live Smart Connect Portal – RKATRB Support for KAT & ALEXA 
  • Inn at Great Neck Live Smart Connect Portal Home Page 
  • FAQs Page A searchable database (AKA knowledge-base) of help articles 
  • SERVICE TICKET Form for 24-7 support
• Live Smart Connect  
  • The go-to resource for the quickest answers and explanations that assist in Fan service relating to KAT and Alexa. 
  • The Live Smart Connect Portal provides self-help for all crew when interacting with Fans, KAT, and Alexa. 
  • The Live Smart Connect Team is here to support you 24-7 – Submit a service ticket here  
• KAT: Fan Chat interface platform. 
  • Handles pre and post Fan questions, as well as questions that arise during their stay
  • Available on computers and/or phones and through Facebook Messenger. KAT can “partner” with Alexa to solve problems and create delightful fan experiences 
  • KAT runs on the Quicktext platform supported by the Live Smart Connect Team 
• Alexa: Smart device in Fan rooms enabling Fans to get information directly. Example: “Alexa, What time does the Constant Grind open for lunch?” Alexa differs from KAT in that she’s an “In-room” experience only. 
• Amazon ASP – Amazon “Alexa Smart Properties” formerly A4H, Alexa for Hospitality 
• NLP & NLU – Natural Language Processing or Understanding – An Ai technology that both Alexa and KAT use to understand the intent of whomever they’re conversing with
• CRM – Customer Relationship Management