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Welcome to our Support Center
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KAT Admin Help
- Directory of The Inn At Great Neck Team for KATbot and Alexa Management
- Glossary - Definitions and Helpful Links
- HOP Doc 1: KAT Inbox Management for the Sales & Marketing Team
- HOP Doc 2: KAT Inbox Management for the Crew & Opps Team
- HOP Doc 4: About KAT and ALEXA - One of the Crew
- KAT QuickText Notification User Guide
- KAT Video Training - Notification Settings Tutorial
- KAT Video Training FULL - Inbox Management, Live Takeover and General KAT Chatbot Training
- KAT Video Tutorial - Sales Lead View Follow Up on KAT's Quicktext
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Alexa Admin Help
- Alexa in Room Testing Procedure
- Alexa In-Room Collateral - Things you can ask cheat sheet
- Device install Inventory (google Sheet) 12/24/20
- Directory of The Inn At Great Neck Team for KATbot and Alexa Management
- Glossary - Definitions and Helpful Links
- HOP Doc 4: About KAT and ALEXA - One of the Crew
- HotSOS list of things guests can request (ask Alexa) to fix 12/15/20
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FAQs
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Video Tutorials
- KAT QuickText INTERNAL ADMIN SETTINGS - Live Human Handoff & Notifications Admin Training Video
- KAT Video Training - Notification Settings Tutorial
- KAT Video Training FULL - Inbox Management, Live Takeover and General KAT Chatbot Training
- KAT Video Tutorial - Sales Lead View Follow Up on KAT's Quicktext
- Video Tutorial Overview: KAT & Alexa Improving Guest Experiences & Staff Efficiency Through Ai
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Administration Docs
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Monthly Procedures
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HCMS Pro Team
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ByKevin Kelly
This video is primarily for Live Smart Connect team reference, but all are welcome to view it to see how the live human takeover can display and the options for messaging, notifications and contact info display.