HOP Doc 4: About KAT and ALEXA – One of the Crew

by Kevin Kelly | Nov 17, 2022 | Alexa Admin Help, KAT Admin Help

HOP Doc 4 – About KAT and ALEXA – One of the Crew Download the PDF here OVERVIEW BELOW HOP: Human Operating Procedures   Where to find HOP Docs & How to track last updated, and request new updates   Working with both KAT (our chatbot) & ALEXA...

Glossary – Definitions and Helpful Links

by Kevin Kelly | Nov 17, 2022 | Alexa Admin Help, KAT Admin Help

Below you will find a helpful glossary of terms acronyms and other useful links to help the human RKATRB team work most efficiently with KAT & ALEXA and the Live Smart Connect (Human) Team.  🙂 HOP –  Human Operating Procedures  – Documents outlining...

Directory of The Inn At Great Neck Team for KATbot and Alexa Management

by Kevin Kelly | Nov 17, 2022 | Administration Docs, Alexa Admin Help, KAT Admin Help

Human Team of KAT & Alexa and their Follow Up Roles – Directory  Alan – amindel@samarhospitality.com Nick – nhorn@innatgreatneck.com Kathleen – knaidus@samarhospitality.com Michael Papierno – mpapierno@samarhospitality.com Tasleema Jaikaran...

Alexa in Room Testing Procedure

by Kevin Kelly | Oct 14, 2022 | Alexa Admin Help, Monthly Procedures

The following is the standard procedure for following up on reports of an issue with Alexa not working in a room.  This should be used once you review the Monthly error report. Please follow the testing procedures and report back finding in the sheet. TESTING: Once in...

HotSOS list of things guests can request (ask Alexa) to fix 12/15/20

by Kevin Kelly | Jul 22, 2022 | Alexa Admin Help

Below is a list of the maintenance requests that Alexa knows how to connect specifics to HotSOS when asked.  The following map to a HotSOS ticket: “Alexa, fix the…” Air Conditioner Armoire Bathroom light Bath Tub Bed Bedroom Light Blinds Ceiling fan Chair Clock...